---
title: Basic Troubleshooting Steps
description: "If you have difficulty making or receiving calls, follow these steps:   1. Relocate your home phone base. Ensure that your home phone base is located near a window, outside the basement, and away from"
---

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1. [Help Center](https://help.communityphone.org/migration?hsLang=en)
2. [Troubleshooting](https://help.communityphone.org/migration/troubleshooting?hsLang=en)

# Basic Troubleshooting Steps

If you have difficulty making or receiving calls, follow these steps:

 

**1. Relocate your home phone base.** Ensure that your home phone base is located near a window, outside the basement, and away from electronics. Once relocated, try to make a test call to see if the problem has been solved.

**2. Switch off your home phone base.** Wait 30 seconds. Switch on your home phone base. Once the lights illuminate again, try to make a test call to see if the problem has been solved. 

**3.** **Locate the RESET button on the back of your home phone base.** Hold down that button for 10 seconds. Once the lights illuminate again, try to make a test call to see if the problem has been solved.

**4.** If the problem persists after taking these steps, please let us know by filling out the form below:

 

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