This likely means your device is working but doesn’t have strong coverage. Please follow these basic troubleshooting steps:
1. Relocate your home phone base. Ensure that your home phone base is located near a window, outside the basement, and away from electronics. Once relocated, try to make a test call to see if the problem has been solved.
2. Switch off your home phone base. Wait 30 seconds. Switch on your home phone base. Once the lights illuminate again, try to make a test call to see if the problem has been solved.
3. Locate the RESET button on the back of your home phone base. Hold down that button for 10 seconds. Once the lights illuminate again, try to make a test call to see if the problem has been solved.
4. If the problem persists after taking these steps, please let us know by filling out the form below: